Orders will be processed within 1-2 business days after order placement and acceptance (not including holidays). You will be notified via email once your order has been shipped. Shipping times can vary based on method chosen and delivery location. Please note that all shipping times are in business days.
*NOTE THAT THERE COULD BE A DELAY IN PROCESSING YOUR ORDER IF WE ENCOUNTER ANY ISSUES WITH THE BILLING INFORMATION PROVIDED.
Unself Clothing will accept returns** for items purchased on www.unselfclothing.nl within 30 days from receipt for refund, exchange or store credit. Returns received within 14 days from receipt will get a refund back to the original form of payment. Returns received after 14 days will receive a store credit. Returns received after 30 days from receipt will not be accepted. Please note that shipping charges are non-refundable.
**no returns or exchanges are allowed on sale items. All sales are final.
ALL RETURNS MUST MEET THE FOLLOWING CRITERIA:
• ALL TAGS MUST BE ATTACHED
• NO PERFUME OR OTHER SCENTS
• NO HUMAN OR ANIMAL HAIR
• NO RIPS OR TEARS
• NO OTHER SIGNS OF BEING WORN
• ALL ORIGINAL PACKAGING AND HANGERS MUST BE INCLUDED
Failure to return merchandise as listed above will result in the return being rejected and returned to the customer without credit. You will be contacted via phone and/or email if your return is being rejected. Your return will be sent back to the shipping address of your original order.
ALL MERCHANDISE MUST BE RETURNED TO:
Unself Clothing Herderstraat 10, 2512CV The Hague, The Netherlands.
Fill out the return reason on your packing slip and include it with your return. We recommend that you ship your return using a carrier who will provide your package with a tracking number to better ensure your package is returned to our warehouse. We suggest that you use Fedex, UPS, DHL, PostNL or any insured parcel post for your return. We are not responsible for any returned packages that are lost in transit. We encourage you to use the most economical shipping method for your return or exchange. If your return warrants reimbursement of shipping costs, we cannot reimburse you for an amount greater than your original shipping cost. you will be notified via email once your approved return has been received, inspected and processed. Refunds, store credits and exchanges will be processed within 15 days. a refund may not show up until your credit card's next monthly billing cycle. You will be notified via e-mail when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us. Returns, refunds, store credits and exchanges may be made at the discretion of Unself Clothing.
Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be return to Unself Clothing and the customer will be credited for the product cost and tax, less shipping and handling, customer will be required to place a new order and will be responsible for any associated shipping charges.